Shipping policy

Shipping Policy

Welcome to Imaan Luxury Organics. We are committed to ensuring that your order is prepared and delivered with care and efficiency.

Order Processing

All orders are typically processed and prepared for shipment within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, product launches, peak seasons, or unforeseen operational delays, processing times may be slightly extended.

Local Delivery (South Africa)

Once your order has been collected by the courier, local delivery within South Africa generally takes approximately 1–3 business days depending on your location.

Please note that delivery timelines are estimates and may be affected by factors outside of our control, including but not limited to:

Weather or climate conditions
Courier operational delays
Public holidays
Load shedding or infrastructure disruptions
High-volume delivery periods
Remote or outlying delivery areas

While we work closely with our courier partners to ensure timely delivery, Imaan Luxury Organics cannot guarantee exact delivery dates.

International Shipping

International shipping timelines vary depending on the destination country, customs processing, and courier services.

Customers are responsible for any customs duties, import taxes, or clearance fees that may apply within their country.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation and tracking details where applicable.

Please allow a short period for tracking information to update after collection.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Imaan Luxury Organics cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Lost or Delayed Parcels

If your parcel appears significantly delayed, please contact us and we will assist in communicating with the courier service.

While we will do our best to assist, Imaan Luxury Organics is not liable for delays caused by third-party courier providers or circumstances beyond our control.